Terms of Service & Client Agreement

1.What Listening to You is — and is not (Scope)

• Listening to You provides non-clinical coaching and supportive conversation: a paid, one-on-one video conversation (via Zoom or Google Meet, 45 minutes by default) where you can be heard and talk through what's on your mind.
• Listening to You is not therapy, psychotherapy, counseling, psychology, psychiatry, medical care, or treatment of any kind, and Pookie Cherix is not a licensed therapist, counselor, psychologist, psychiatrist, social worker, physician, attorney, or financial advisor and does not act as one.
• You are a client/member, never a patient. No therapist–client, doctor–patient, attorney–client, fiduciary, or other professional relationship is formed.

2.Important disclaimers

The following disclaimers are part of this agreement and apply to every session:

• Not therapy. Listening to You provides non-clinical coaching and supportive conversation — a real human who listens. It is not therapy, psychotherapy, counseling, psychology, psychiatry, or any form of mental-health treatment.
• Not a substitute for professional care. Listening to You is not a substitute for diagnosis or treatment by a licensed therapist, counselor, psychologist, psychiatrist, physician, or other qualified professional. If you are dealing with a mental-health condition, please work with a licensed professional. Our service is meant to complement — never replace — that care.
• No diagnosis, no clinical anything. Listening to You does not diagnose, assess, treat, or cure any mental, emotional, physical, or behavioral condition. Nothing said in a session is a clinical evaluation or a treatment plan.
• Not medical, legal, or financial advice. Conversations may touch on many areas of life, but nothing provided is medical, legal, financial, tax, or other professional advice. Do not rely on it as such. Consult a licensed professional in the relevant field before making decisions.
• No professional relationship is formed. Using Listening to You does not create a therapist–client, doctor–patient, attorney–client, fiduciary, or any other licensed-professional relationship between you and Listening to You or Pookie Cherix. You are a client/member, not a patient.
• Not licensed. Pookie Cherix is not acting as, and does not hold themselves out as, a licensed therapist, counselor, psychologist, psychiatrist, social worker, physician, attorney, or financial advisor.
• Right to pause, decline, or refer out. Listening to You may, at its sole discretion and at any time, pause, decline, end, or refuse to provide a session, and may refer you to a licensed professional or emergency resource if it believes that is in your best interest or that your needs are outside the scope of supportive, non-clinical conversation. Declining or referring out is not a clinical judgment about you.
• Not an emergency or crisis service. Listening to You is not a crisis line, hotline, or emergency service and is not monitored in real time. Do not use Listening to You to report or manage a crisis or emergency. In the US, call or text 988 (Suicide & Crisis Lifeline) or call 911; anywhere in the world, find a free, confidential helpline at findahelpline.com.

3.No guarantee of results

We make no promises or guarantees about any particular outcome, result, improvement, or benefit. Personal results vary widely and depend on factors outside our control. Results are not typical, and you should not assume you will experience any specific result. Any examples, stories, or testimonials are illustrative only and are not a promise of what you will experience.

4.Limitation of liability; release & assumption of risk

• Assumption of risk. You understand the nature and limits of this non-clinical service and voluntarily assume all risks of participating. You agree to seek licensed professional or emergency help when appropriate.
• Release. To the fullest extent permitted by applicable law, you release and hold harmless Listening to You and Pookie Cherix from any claims, losses, or damages arising out of or relating to your use of the service, except to the extent caused by our gross negligence, willful misconduct, or anything that cannot be excluded by law.
• Limitation of liability. To the fullest extent permitted by law, our total aggregate liability to you for any claim arising out of or relating to the service will not exceed the amount you paid us for the specific session or subscription period giving rise to the claim, and we will not be liable for indirect, incidental, special, consequential, or punitive damages.
• No waiver of non-waivable rights. Nothing in these Terms limits any rights you have under applicable consumer-protection or other law that cannot be waived (including, where they apply, the EU/UK consumer rights described below).

5.Our right to refuse, terminate, or refer out

We may, at our sole discretion and at any time, refuse, pause, end, decline to confirm, or terminate any session or subscription, and may refer you to a licensed professional or to emergency resources, if we believe your needs fall outside the scope of non-clinical supportive conversation or that doing so is appropriate. Where we end or decline a session you have paid for, we will refund it in line with our Refund Policy (Section 7), unless the session was already delivered.

6.Bookings, payment, and our products

Sessions are booked through Cal.com and paid through Stripe. Availability is gated behind payment. All prices are in US dollars (USD), may change prospectively, and applicable taxes may apply. Our current offerings are:

Billing and scheduling are handled by separate systems. You are responsible for keeping your subscription active to retain access, and we periodically confirm active subscribers.

7.Refunds, cancellations, and no-shows

We keep this simple, fair, and honest. Your refund rights never depend on what you say about us, publicly or privately — there are no gag clauses and no non-disparagement conditions.

Cancellations and reschedules (by you)

You may cancel or reschedule a single session in advance for a full refund (single sessions) or to free the time back into your monthly allowance (retainer). Late cancellations or reschedules made without sufficient notice may result in the session being forfeited; we'll always try to be reasonable about genuine emergencies.

No-shows

If you don't show up and didn't cancel or reschedule in time, the session is treated as delivered and is non-refundable, except where law requires otherwise (including the EU/UK rights below) or we choose to make an exception.

Cancellations or referrals by us

If we cancel, end, decline to confirm, or refer you out before delivering a session you paid for, you get a full refund for that undelivered session (single sessions), or the time returns to your allowance (retainer).

Subscriptions (retainers)

You can cancel anytime via the Stripe customer portal; cancellation takes effect at the end of your current billing period, and you keep access until then. We generally do not refund partial months or unused hours within a paid month, except where required by law (including the EU/UK rights below) or at our discretion. Unused hours do not roll over unless we agree in writing.

How to request a refund

Email hello@listening-to-you.com with your name and booking details. Refunds go back to your original payment method via Stripe — no conditions, no strings.

8.EU/UK consumers — 14-day right of withdrawal and early-start consent

If you are a consumer in the EU or UK, you generally have a 14-day "cooling-off" right to withdraw from a purchase of services and receive a refund, without giving a reason. This right overrides the refund rules above to the extent they conflict.

• Subscriptions and sessions booked but not yet delivered: you may withdraw within 14 days of purchase for a full refund, subject to the early-start rule below.
• Early-start consent. If you ask us to begin providing the service (i.e., hold your session) before the 14-day period ends, you will be asked to expressly consent and to acknowledge that you lose your right of withdrawal once the service is fully performed. If a session is delivered before the 14 days are up after you gave that consent, that session is not refundable under the withdrawal right. If only part of the service has been provided, any refund may be reduced proportionally for what was delivered.

9.Governing law and dispute resolution

These Terms are governed by the laws of [HOME STATE/COUNTRY], without regard to conflict-of-laws rules, except where mandatory consumer-protection law of your country of residence applies. Any dispute will be resolved in the courts located in [HOME STATE/COUNTRY], unless applicable law gives you the right to bring it elsewhere.

10.Changes to these Terms

We may update these Terms prospectively. The "Last updated" date will change, and continued use after an update means you accept the revised Terms. Material changes affecting active subscribers will be communicated by email where reasonable.

11.Acceptance

You accept these Terms by checking the required acceptance box at booking:

Checking this box and completing your booking forms a binding agreement. Questions? Email hello@listening-to-you.com.